When you and your coworkers practice professional ethics, your salon will become:
A -
Well-know
B -
Successful
C -
More profitable
D -
Busier
2-
For tips on keeping hands beautiful between manicures, clients will ask the advice of:
A -
The nail technician
B -
A coworker
C -
A neighbor
D -
A doctor
3-
Some clients love to share with you stories about your coworkers, your employer, or others in your community. When these clients start to gossip, you should:
A -
Join in
B -
Close your eyes
C -
Leave station
D -
Remain businesslike
4-
Your state has new regulations for sanitation and safety. You feel many of these are unnecessary as well as inconvenient, so you:
A -
Comply, it’s law
B -
Ignore them
C -
Follow some
D -
Quit manicuring
5-
You have a client who is always willing to try anything you suggest. At her next appointment, you should give her:
A -
Only needed services
B -
Every expensive service
C -
A discount
D -
Free polish
6-
High ethical standards towards clients ( giving them only services they need and/or want ) will earn you:
A -
Larger commissions
B -
Boss’s approval
C -
Good reputation
D -
Big tips
7-
Your best source of advertising to get new clients is:
A -
Radio
B -
Current satisfied clients
C -
Newspapers
D -
Coupon mailers
8-
Your sense of right and wrong when you interact with clients, employer and coworkers is called:
A -
Honesty
B -
Professional ethics
C -
Moral values
D -
Moodiness
9-
Learning about other services offered at the salon, such as hair and skin care, and then telling your clients about them, is called salon:
