Choose the one word or phrase that best completes the sentence and fill in the appropriate answer above.
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1-
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Good morning, Johnson & Wesson. How can I help you?
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A -
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I'm sorry. I'm afraid you have the wrong number.
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B -
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Good morning. I'd like to speak to Mrs. Robertson please.
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C -
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Yes, I'll hold.
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2-
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I'm sorry. Mr. Smith is out of the office right now. Can I take a message?
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A -
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Yes, I'll put you through.
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B -
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Yes, I'd like to speak to Mr. Jones, please.
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C -
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Yes, please tell him that Sarah Norman called
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3-
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Hi. Can I speak to Roberta Stafford please?
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A -
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Sure. Can I tell her who is calling?
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B -
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Sure. I'll tell her that you called when she gets in.
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C -
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Yes, I'll hold.
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4-
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I'm sorry. Can you speak a little bit louder? The line is breaking up.
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A -
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Hang on. Let me switch from my cordless to my other phone.
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B -
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I'm sorry. You have the wrong number.
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C -
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He's out of the office right now. Can I have him call you back?
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5-
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I'm sorry. Ms. Jones won't be back for about two weeks. She checks her messages so I could have her call you when she calls the office.
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A -
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Yes, that sounds great. Please tell her to call Samantha Warren.
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B -
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Yes, I'll put you through.
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C -
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Yes, I'll will hold for her.
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6-
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Hi. Is this Robertson, Miller and Ward?
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A -
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I would like to hold please.
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B -
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Yes, how can I help you?
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C -
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Please have Ms. Miller call me when she gets in.
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7-
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Hi. My name is Celia Timms and I would like to speak to your manager please.
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A -
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Sure. I'll put you through.
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B -
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No, I prefer to hold, thanks.
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C -
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Yes, that sounds good. Please have her call me.
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8-
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I think we got disconnected. I'll put you through now.
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A -
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OK. Thanks.
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B -
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How can I help you?
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C -
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Please tell her that Mr. Franco called.
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9-
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She is out for lunch right now. She'll be back in about an hour or so.
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A -
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OK. I'll put you through.
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B -
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I prefer to hold.
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C -
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OK. I'll call back. Thanks.
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10-
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Do I have the right extension? I'm looking for accounts receivable.
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A -
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Yes, you sure do. How can I help you?
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B -
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She's out for lunch right now.
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C -
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Yes, please have her call me as soon as possible.
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