Choose the one word or phrase that best completes the sentence and fill in the appropriate answer above.
1-
All departments should develop and maintain procedures that will ensure an appropriate level of customer service in the ......... of unexpected business systems failure.
A -
chance
B -
event
C -
option
D -
view
2-
Traditionally, disaster recovery planning focused on the physical aspects of computer-based systems, particularly the CPU and closely coupled ........., e.g. disc banks.
A -
accessories
B -
appliances
C -
paraphernalia
D -
peripherals
3-
Although this approach remains valid, the ......... of disaster recovery has considerably widened in recent years.
A -
gap
B -
range
C -
reach
D -
scope
4-
This change of emphasis has resulted in the need for a pragmatic service level delivery rather than plans, ......... documented and often untested.
A -
albeit
B -
despite
C -
in fact
D -
much less
5-
Departments are now so reliant upon computer-based systems for normal daily operations that small systems failures can cause ......... level of disruption to customers and staff.
A -
a disproportionate
B -
an equivalent
C -
an irremediable
D -
an unacceptable
6-
A balance must be ......... between a 'business as usual' approach, with its associated high cost, and recourse to a 'survival' mode of operation with the objective of 'business as usual' within a reasonable period.
A -
cast
B -
forged
C -
met
D -
struck
7-
Due to the wide variety of business applications across departments, it is not possible to provide ......... guidelines for the management of unexpected failure and disruption of computer-based business systems; there are, however, some general guidelines that are globally applicable.
A -
definable
B -
defined
C -
definite
D -
definitive
8-
All ......... plans must be tested; critical components of the plan should be tested once a year, and test plans must ensure that the testing itself does not cause a 'disaster'.
A -
contingency
B -
endangerment
C -
eventuality
D -
predicament
9-
Plan for key personnel not to be present at the test — this aspect is often overlooked, with all key personnel ......... days beforehand for the test.
A -
plumped
B -
primed
C -
primped
D -
pumped
10-
......... the 'walk-through' method for testing the plan prior to putting it into operation; do not declare the testing completed until the whole production system has been re-instated.