I had the washing machine fitted by a ....... plumber but he was unable to make the thing work.

....... one of the components was faulty and he recommended that I got back to you so that a replacement could be fitted.

When I telephoned your store and explained the ....... to your receptionist,

I was ....... with the comment, 'Oh not you again'

which I found most ....... especially since throughout the protracted period of waiting for the machine

I remained calm although I believe I have every reason for ....... up a fuss.

I eventually got put ....... to the technical department

who were most ....... hand

and told me there was ....... that could be done immediately

since there were a number of people ....... sick.